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FAQ

Hiring a dog trainer can be daunting whether you want personalised puppy classes or to stop dog reactivity. To make things a little easier, here are some common questions about the process (along with some helpful answers). 

How can I make a booking?

  • There are so many ways to make a booking!

  1. Email

  2. Text or WhatsApp 07824 638037

  3. Use the functions on the website

  4. Via Instagram DM

What is your cancellation policy?

  • We have a 48-hour cancellation policy for all consultations and training sessions.  For full details on our cancellation policy, please see our Terms & Conditions

What areas do you cover?

  • We are based in Didcot but our face-to-face consultations cover a pretty wide geography including Oxfordshire, Berkshire and Wiltshire.  In some instances, a contribution to travel costs may be added to the consultation fee

  • Our online sessions are open to anyone in the world!

How do I make payments?

  • Full payment is due within 14 days of the invoice being issued regardless of the number of sessions purchased.  The invoice will contain full payment details

Where are your sessions held?

  • Hour-long face-to-face consultations will be held at the most suitable location depending on the situation

  • More intensive training sessions are only held in Didcot

  • The location will always be confirmed upon booking

Do you have insurance?

  • We have comprehensive insurance including public liability coverage and professional indemnity

  • We are also DBS certified

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